COVID Updates

New updates!
(July 31, 2020)

For family visits, you can find our visitor’s policy here:  Visitor Policy   Prior to your visit, please call your loved ones and ask to speak to a staff member who will fill out a visitor document with you before your visit. It’s our aim to keep you all safe. Visits are so important and the connection is important. Everyone is missed. Give us a call if you have any questions or need any assistance in any way with the process set before us.

Spending time with family and loved ones is important especially during uncertain times or times of change. Please review OPWDD guidelines for home visits before having loved ones home for a visit. Homevisits


As you are awaresince mid-March our day programs have been under governors’ orders to shut down to keep everyone as safe as possible from COVID-19.  Thank you for your patience as we needed time to revitalize our website and create a place for you to come and be informed of our continually changing protocols  


We are in constant communication with OPWDD and The Arc NY to stay informed of the Governor’s updates, Executive Orders, any new regulations and guidance and how it effects our programs and services and the people we support Calls are still happening almost daily, if not several times a week, and we are very grateful to be in a collaborative partnership will all involved who’s number one priority is the lives of the people we support and our essential staff.  


Where we’ve been

We quickly rerouted our staff to support our residential department and took extra precaution to create specific teams of minimal numbers for specific locations to minimize COVID exposure. The Arc NY worked with us to assure everyone was well equipped with PPE.  Our highly trained medical staff immediately placed entry precautions in place. The restrictions were hard for everyone. The people we support missed their friends and family. We are so thankful for the deep bonds and relationships in place at our residences.  Everyone we support was very thankful to have each other in a residential site location, adhering to the “family protocols” put forth by the CDC and OPWDD.   Special attention was placed on learning how to diligently wash hands and surfaces as well as how to handle incoming groceries and mail. One person for each location was designated to get supplies and drop them off at the door. 


Where are we now   

We are in Phase 4 of the New York Forward Plan. We continue to stay updated and follow the guidance provided by OPWDD.  As per the guidance, our staff continues to stay minimized and in the original site-specific teams.  We continue to create new and fun things to do with proper social distancing and PPE protocols in place as we follow the Community Outings guidelines. Please peruse our blogs to see some of the ways we have been staying connected, engaged and happy.  


 Everyone was very happy to learn of the recent update easing family visitation restrictions.  Our Residential Director and leadership team reviewed the updated guidance and put plans in place to support family members to visit their loved ones while still keeping everyone safe and healthy.   


We are busy creating options and brainstorming scenarios with the people we support and families in anticipation of what the next phase will be. There are many unknowns but what we do know for sure, what we are always certain of, is that the lives of people we support will always be first and foremost directing and guiding our planning as we continue to do what we have done for over 50 years, to support people to live personally fulfilling lives of citizenship, joy and dignity.  


For a variety of additional resources related to COVID, we invite you to visit The Arc U.S.’s page created for people with disabilities, families and service providers.


Please come back and visit this sight often to keep up to date on the quickly changing landscape of a whole new world with the presence of COVID-19.   


Last Updated:  July 28, 2020