Employee Testimonials

The newest (2021) contributions from our residential team!

“Working in Residential is not like any other job. You build relationships and trust with the residents so it’s like leaving home to go to work to find you are just going to your second home. When I put a smile on one of the resident’s faces or make them laugh… Well then, my day is complete, and my job is done!”  David Gleason, Residential Direct Support Professional
“I love working in Residential because it’s like my second home. Every day is a little different. When someone learns something that they’ve been working on it makes all our work worthwhile.” Billi Jo Pomeroy, Residential Direct Support Professional
“Coming to work is honestly the highlight of my day! I am so excited to see the guys at Mt. P. I’m also eager to be a part of the reason they smile. Residential has become my second home.” Katrina MacDonald, Residential House Manager 
“When you find a job that makes you feel like home, it makes you never want to go anywhere else. Residential is finding a second home and caring about the people who live there like family. The relationships that I have built with the amazing people that I support are what make every single crazy day worth it. You aren’t just staff, you are family. Each and every day is different, and I love constantly feeling the rush of all the excitement.” Katie Hodges, Residential House Manager 
“I love working in residential for the people that we support. I get to know each and everyone’s personality, to know I am doing my best to make a difference, seeing the wonder in the eyes of these people who haven’t been jaded by the world, simple things that make them happy that most people take for granted. Each and every day brings something new.” Crystal Bliss, Residential Direct Support Professional
“After almost 30 years of working for DelArc, in a few different positions, the most rewarding is working directly with our residents. They truly become your second family. We also learn a lot from them. I have seen many folks grow and move on and live on their own or in our supported apartments.  It’s a wonderful experience.” Betty Brundage, Direct Support Professional
“As the residential program director, I have the pleasure of overseeing 13 completely unique and wonderful homes. The team of staff that works in each home is dedicated, hardworking, creative and super fun. I absolutely love seeing the genuine friendships that have formed between people and seeing how providing genuine person-centered support to folks with IDD can impact their lives in meaningful ways.” Kat Pheysey, Residential Program Director
“Since I was supporting in a day program setting, I only got to see one piece of the lives of people we support. When COVID brought me into their homes it was interesting to see the other side of their lives, like what people do at home, what really interests and motivates people. I like being able to know the people we support fully so I can best support them. Brittany Celli, Direct Support Professional
“I want to say that the bond you develop with the individuals is unlike any other. It makes me feel good to see smiles light up when I walk through the door. It validates my hard work and dedication. When it comes to working with people, it doesn’t feel like a “job.” I come to work with friends and there’s nothing better than that. Crisie Weishar, Residential Direct Support Professional
“Working at Carousel is very rewarding and fulfilling. I love the the children as well as the entire staff at Carousel and DC4.” Lillian Moore, Carousel Direct Support. 
“The best part of my job is the relationships I have made with everyone I work with, from the people we support to the colleagues I share an office with and even those I only get to see a few times a year at agency-wide meetings.  Working here has given me a second home and a second family. It has taught me confidence to branch out and try new things and push myself to be successful. It has shown me there are no boundaries to learning and living. No day is ordinary and every day is a  new adventure. Flexibility is an every minute “outfit” and I’m excited to get out of bed to come to work every day.” Jen Bartlett, Life Coach X.
“Every day I get to do what I love, cook, being social, helping and learning new skills while supporting someone to also learn new skills. I am surrounded by enthusiastic, caring people. Every day is a new adventure. Working for ‘Delarc’ has helped me build my patience and to take time learning new things. Everyone here is supportive. Teamwork is evident and seamless. I enjoy being here.” Tammy Mullineaux, Life Coach IV
“I never thought I would find a place to work where so many people care so much. After working in the corporate world for many years, it was a breath of fresh air to find ‘Delarc’. This is where I’ll be until time to retire. Thank you Delarc!!!” Cathy Morenus, Life Coach X
“This is a very rewarding job. The staff and the people we support are all amazing. I go home at the end of each day with a smile on my face from all the great things that happened during the day. Working for The Arc of Delaware County has opened my eyes to the things anyone can achieve with the right kind of support and encouragement. I never thought I would work at a place where all the staff was at work for the same goals.” Tiffany Davidson, Life Coach X
“What I love about my job is the teamwork and sense of humor among my colleagues. Flexibility comes so easily for my team. I also love making a difference in a person’s life. Working here has helped me raise my son and daughter to be the wonderful adults they are.” Terri Beers, House Manager (Formerly Life Coach V)
“The people we support makes me happy to be here every day. This job has helped me by changing my perspective on life. I look over on the positive side more than I ever did.”, Sarah Livingston, Life Coach III
“My career here is very rewarding. Seeing the teamwork and dedication is great! This job has changed my life by helping me feel valued. It’s very rewarding to see the difference I make with the people we support. I truly enjoy coming to work every day. All the positivity and appreciation and teamwork you see daily is amazing. I never thought I would find a job like that.”, Kaitlyn Bradley, Life Coach III
“My job gives my life purpose and meaning. The Arc has changed my life by helping me understand that there are really good people in this world. I feel like I am working with family.”, Jacob Papagiannakis, Life Coach I
“I love my job. It is very rewarding. It’s nice to see the people I support succeed at hitting their goals. Working at The Arc of Delaware County has made me a more patient and understanding person. It helps me see the light in each and every situation and really think before I react. I smile so much working here.”, Brenna Reed, Life Coach V
“Everybody has great energy and we get to help people live more full and fun lives which feels amazing at the end of the day. Working here has made a difference to my whole life by changing my overall attitude for the better and has allowed me to have the family life I’ve always wanted. I found a career where I can smile and have fun all day and get paid for it! Plus, I get the chance to enrich others lives for the better”, Jake Bugge, Life Coach III
“I love my job because it has helped me to learn. It has changed my life in this way and I continue to learn here.”, Bill McClenon, Part-Time Janitorial
“I love my job because I love helping others and I have built many relationships with the people we support. Working here has changed my life. It makes me feel better about myself knowing that I am making a difference for others in need. I never thought I would find a place to work where the staff becomes my family”, Heather Braley, LIfe Coach VII
“I love my career. It is fulfilling on a professional and personal level every day. I never thought I would find a place to work where I would feel like it is my second home”, Doe O’Connor, Executive Assistant to the CEO
“I get to help people fulfill the dreams they have and live a life as independent as possible. Working here has made such a change in my life by helping me become less shy.”, Chelsee Stafford, Residential DSP
“I love my job because I like working with people and truly enjoy the residents. Working for The Arc helped me as a parent with raising my children. Our positive behavior approach is effective at home. I love that no one day is ever the same as the next and each day is challenging in different ways. This keeps your mind busy working and keeps boredom from setting in”, Betty Brundege, Residential House Manager
“What I love about my job most is Relationships! Building truly caring relationships with great people that I would have never had the opportunity to meet if I didn’t work here!”, Carol Moore, House Manager.
“My position here at The Arc of Delaware County has allowed me so much growth personally and professionally. I feel like I’ve found my passion to make beautiful things with beautiful people.”,  Leah Schmidt, Art Studio Coordinator.
“Working at Carousel is very rewarding and fulfilling.  I love the children as well as the entire staff at Carousel and DC4.”,  Lillian Moore,  Licensed Teacher Assistant, Carousel Children’s Services
“Getting to see people have so much fun as they learn new things and develop their skills, is just one of the reasons I love my job! An added bonus is the smiles, laughter, and knowing every day you’ve made a difference in someone’s life, including your own.” Angie Edwards, Life Coach 10, CLS-Walton
“Being able to wake up and look forward to going to work is the difference between a job and a career. Being a part of making someone’s dream come true is exhilarating! I absolutely LOVE what I do!”  Katrina MacDonald, Life Coach 5, Thrive
“Work is not work. It is a place where you show up, build relationships and walk away at the end of the day feeling like you have made a difference in someone’s life.”  Terri Beers, Life Coach 4 (Terri has since been promoted! You can see her most recent testimony above.)
“I wish I could fully express how much the Arc of Delaware County means to me and my family.
There are countless moments where I wish I could plug my brain in and be able to show people the dreams I’ve seen achieved! There’s no way I would be who I am without the Arc of Delaware County. Endless care is given and received. This organization and the people we support are truly a gift.” Jessica Baldi, Life Coach 5, Thrive
“We truly have the best job in the world. We get to make a difference in children’s lives and watch them learn to play, communicate, eat, and interact with their peers.” Emily Thomsen, M.S., CCC-SLP, NYS Licensed Speech-Language Pathologist, Carousel Children’s Services


“I love that I work for a company that follows through with their mission! You can feel the care and love put into the support given and you can see the difference that you can make in people’s lives! It’s an inexplicable feeling of pride to help someone find, work towards and achieve with what they find fulfilling in life.” Shana Gascon, Life Coach 3


“DelArc is the happiest place on earth; a place with the best smiles, the best laughs, the best hugs and most certainly the best people!” – Kali Mullineaux, Receptionist


“It has been 25 years. I can hardly believe this.  Time just goes by so fast. During this time I have seen so many miracles happen to change people’s lives. I have also seen the staff blossom and their lives change for the better because of the influence of all these wonderful residents we work for. Every day is a new challenge and opportunity for people to grow and a blessing for me to be part of it. My job has become part of my life and the training I have received has helped to transform my life and my family’s lives. My love for this job has influenced my entire family and many have joined this field in other agencies.” Lynn Hoffman,  Residential DSP, since Retired


“I am so lucky to be able to be a part of the DelArc family, helping someone live a fulfilling and happy life is such a wonderful thing to be able to do.” Samantha Rodriguez, Residential DSP


“I love my job and the people I work with.”  Katie Hodges, House Manager


“I have worked at The Arc of Delaware County for over 20 years. There are not too many places that you can feel like you really make a difference, and I have to say at the end of each day I truly feel blessed to have made a difference in someone’s life.” – Beverly Hodges, Assistant House Manager, Residential, since retired


“After 60 years, my life has just begun. Delarc gave new meaning to the words caring and commitment for me. You’re never too old to start fresh!” –Steve Finkel, Life Coach 7, Community Opportunities, since retired


“Embracing each person’s strength and celebrating all that makes that person unique makes unrestrained caring quite easy. Deeply caring is what sets our organization apart.” – Molly Little, CEO


“I’m so grateful I learned the key to great teaching: the stronger the relationship and the more the other person likes me, the quicker their behavior improves, which opens the door to accelerated learning.” – Sarah Mills, Life Coach 3, THRIVE


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